Below is a list of questions drivers often ask us after onboarding is complete. If there’s still something you’re unsure about after reading through these, please don’t hesitate to reach out. We’re always here to help!

What is CloudTrucks’ load cancellation policy?

Please find our load cancellation policies HERE. These policies are designed to help us build a high quality, reliable fleet to best serve our valued drivers and brokerage partners.

Who do I contact if I need help?

Click HERE to access our Business Partner Resource Guide to find the appropriate team to reach out to with any questions you may have.

Where can I find the FMCSA Regulatory Guidance & what should I do with it?

You can find the FMCSA Regulatory Guidance HERE. Please keep an electronic or hard copy in your cab at all times.

How can I apply for CT Credit?

If you’re interested in applying for our no-fee, no-interest credit card, click HERE. CT Credit is a great tool to help trucking entrepreneurs manage spending, track expenses, and build business credit with ease. You can find more information about CT Credit here.

I will have a passenger riding with me. How can I make sure they are accounted for?

Please fill out our passenger request form HERE. As a reminder, passengers must be at least 13 years old, will require passenger insurance for $5/month, and only one passenger can ride at a time. Once you fill out the form, CloudTrucks will send you a DocuSign for the passenger insurance.

How can I refer another driver to CloudTrucks?

You can refer drivers directly through the CT app. Watch a short video HERE to learn how to find and share your referral code. Note, you must submit your referral before they have completed their first drive.

Where can I find more learning resources?

Check out CloudTrucks Academy HERE. Hear successful owner-operators share their stories and their best tools, tips, & tricks to running a profitable trucking business. From negotiating more money to saving thousands of dollars on fuel, these videos - made by drivers, for drivers - offer essential advice you won’t want to miss.

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