Department: | How They Can Help: | How/When To Contact: |
Operations/Support | • Load booking support • On-the-job load issues • Payment issues • After-hours safety support | Phone: 415-480-2336 Email: support@cloudtrucks.com Hours: 24/7 |
Customer Success | • Learning CloudTrucks best practices • New driver onboarding • Adding new drivers to your fleet • Equipment support • Product feedback | Phone: 415-301-5417 Email: customersuccess@cloudtrucks.com Hours: 8am-5pm PST M-F |
Safety | • ELD issues • Accidents • Claims • Updating/renewing expired documents | Phone: 628-270-1844 Email: safety@cloudtrucks.com Hours: 7am-5pm PST M-F |
Sales | • Referrals | Phone: 469-250-1212 Hours: 7am-5pm PST M-F |
Flex | • Support for Flex | Phone: 415-212-7662 Email: flex@cloudtrucks.com |
Cash | • Support for CT Cash | Phone: 415-212-7662 Email: cash@cloudtrucks.com |
Business Partner Resource Guide
Please use the following guide to reach out to the appropriate teams for any questions you may have regarding the CT platform
Written by Umair Ahmed
Updated this week
Updated this week